The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. QuickStart, set up and connections. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. 1 ACCEPTED SOLUTION. VM will only send out one at a time, and there must be at least 7 days before ordering each one. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Scan complete, Tap continue. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Use the VM connect app or give customer services a call. Account - Cable. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Forum; Apps. • Then Start the scan again. TV on the go. Verdict. on 24-04-2023 10:57. Please help. Please do get in touch if you require any further assistance, and we will be happy to help. I have arranged for your 2nd pod to be delivered and you can track this online. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Virgin Media Community. Sign in . I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Seems to be a common problem. a month ago. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Regards. Tap Add a room, Tap the room you're in. I am now on the phone and moving between departments and being on hold. I can see you are currently in PMS with a member of our team to resolve this. Then Start the scan again. --------------------. Wi-Fi extenders. Re: Order WiFi pods. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. The home scan feature will guide you from room to room to carry out WiFi speed tests. Forum; Apps. Speed Please can you try the below steps usng the Connect the app:-. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi @lojelo5 - thank you for getting back to us. Hi , Thank you for your post and welcome to our community forums. Forum; Apps. Networking and WiFi. This will be available via the purple envelope on the top right of this page. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Once this has been done it will advise if a pod is needed and then will allow you to order. Thanks, Look out for the envelope in the top right-hand corner. The mesh wifi pods now come with a speed guarantee . . Best. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. • Wait 2 mintues for Scan. Then Start the scan again. Please let me know how you get on. Thanks - Steve Hi. Just - 5241257. Thanks, Kath_F . I have situated my router in the hall. Up to 3 WiFi Pods if needed. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Otherwise WiFi Max is an £8 Monthly addition to. Options. They are free on Volt, 1GB or Oomph bundles. 😞 I will assist you on this and send a private message. To do this, you’ll need to wait until you receive your tracking email. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. QuickStart, set up and connections. . Tap Start the scan. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. SpeedWi-Fi pods - failed orders. Ashleigh_C. You can get your 1st one by signing up to WiFi max. Check your broadband service. Manage Your Account. Broadband. Virgin Mobile. Stream from Virgin Media. The pods are only free for volt customers and 1gig service. Regards, Steven_L. 0 Kudos. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Hi @VAF . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. . Tap Start the scan. Check out the do's and don'ts, in our Community FAQs. Is this correct, if so is there anybody that can help. Account - Cable. Networking and WiFi. · Wait 2 mintues for Scan. HI had virgin media installed on Saturday. · Then Start the scan again. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Start the Scan (do this. Typically, extenders are linked through a wired port using an Ethernet cable. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Just buy a Wireless Repeater ! - 5403097. SpeedSorry to hear of any WiFi issues. Speed. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. . All the information you need to setup your first Pod or fix an issue can be found here. Once this has been done, additional Pods can be ordered via the. Scan complete, Tap continue. You cannot use a ‘purchased’ VM pods. Please try following the instructions <<< here >>>. Am on 1GB, very weak signal in partners office and constantly disconnecting. At least 30Mbps download speeds in every room or £100 one-off credit. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. - 5289462. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Tap Start the scan. QuickStart, set up and connections. Networking and WiFi. See the following page for details, including how to order online via My Virgin Media or through the Connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect app. . See the following page for details, including how to order online via My Virgin Media or through the Connect app. If you can wait then wait here and a mod will help you else call CS who will order them for you. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Networking and WiFi. Speak soon, Nat. WiFi Pod ordering shambles. Can I. Start the Scan (do this in every room) Scan complete. There's areas of my house that get no wifi signal. Please have a look here. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. QuickStart, set up and connections. I will send a private message - watch out for the purple envelope inviting you in. Re: Order WiFi pods. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. . Broadband. I have spent an hour looking through the VM website and I can - 5149114. On my android phone it just tells me it can't see the hu. Sorry to see you are having problems ordering the wifi boosters. on 17-06-2022 22:08. Home Phone. Please let me know how you get on. Despite trying to use the connect app on multiple devices (and in the same room a. Tap Add a room, Tap the room you're in. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Unfortunately, the message said that ordering could only be done by phone. Browse. . . However they can be chargeable depending what package you on. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Kind regards, Ilyas. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Further exclusions & legal stuff apply. The mesh wifi pods now come with a speed guarantee . QuickStart, set up and connections. Wait 2 mintues for Scan. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Account - Cable. Tap Add a room, Tap the room you're in. Excludes broadband faults and broadband network outages. Thanks for confirming your details via private message @k850ilw. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Tap Add a room, Tap the room you're in. ) he went through and ordered the pod for me, so hopefully will come through and be free. I don't understand how to order a Wi-Fi pod. Virgin Phone Switchover. Once I've got to that page, I'm taken to a screen to. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. I know I have. It never arrived. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. I'm on 1 gig broadband with a hub 4. Manage Your Account. SpeedHow to perform the scan and order the wifi pods when using the Connect app. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. SpeedWait 2 mintues for Scan. However they can be chargeable depending what package you on. Have replied to your PM and awaiting your response. Security matters. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Account - Mobile. Stream from Virgin Media. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. The firm said that the pods and the Media Hub. Thanks for confirming your details via private message @k850ilw. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Can anyone advise please? We’ve ran several scans using the app of our home. Stream from Virgin Media. I will be able to assist you on this and get the Wi-Fi pods sent out. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. 0 Kudos. • Scan complete, Tap continue. But VM connect doesn't work. And the pods should be delivered within 72 hours. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Speed Hi BenHawkeye . The pods can only be sent out one at a time too. Technical assistance just gets an AI that assumes there's a fault. But only if the speeds are consistently below 20Mbps in that room. Tap Add a room, Tap the room you're in. Go on live chat on VM website and request a pod. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. SpeedQuickStart, set up and connections. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi J1882, Thank you for posting to us here on the Community. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. . With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Tap Add a room, Tap the room you're in. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Complaints. The Virgin Media Connect app is the control unit for your WiFi. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Tried to order wifimax pod from my account but it asks me to chat to someone. Patiently looking forward to a FTTP choice in my area. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Regards. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Tried chat via connect app but says it's all busy and to try later. This promotion means you won’t pay the usual setup fee of £35. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Hmm. Hi, I am a new customer. Tap Start the scan and then. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. This does not seem correct, given we are. Can anyone help. • View, manage and even order WiFi Pods*. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Browse Virgin Media Virgin Media Community. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Sorry to see you are having problems ordering the wifi boosters. Very Insightful Person. Options. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. However, I don't have any options for ordering a Pod through the app. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. I have a volt M200 package. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I have merged them now. Take control using the Connect app. It will identify the blackspots and allow you to order one Pod to start with. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Current VM broadband only customer. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. See the following page for details, including how to order online via My Virgin Media - 5135255. Tried to order wifimax pod from my account but it asks me to chat to someone. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. They are free on Volt, 1GB or Oomph bundles. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I don't work for Virgin Media. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. We're here to help. Our new WiFi Max service allows you to have up to 3 pods. Sorry to see you are having problems ordering the wifi boosters. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. Tried chat via connect app but says it's all busy and to try later. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Stream from Virgin Media. 0 Kudos. Have you followed the set up instructions and troubleshooting that's detailed her. We're here to help. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. The firm said that the pods and the Media Hub. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Wait 2 mintues for Scan. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. TV. But only if the speeds are consistently below 20Mbps in that room. I am so sorry that you have also faced an issue ordering a Pod. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. This will be. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. QuickStart, set up and connections. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. In one room the wifi is intermittent and sometimes disconnects because of weak signal. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. The signal is great at the front of the house but very poor at the rear. Then Start the scan again. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Thanks newapollo. I have a Volt package so should be able to get up to 3. Hello, I wonder if someone can help me to order my first WiFi pod please. Help with Volt. Tried to call but no go there either. on 04-05-2023 16:40. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Please let me know how you get on. The app says it’s poor and to order one but don’t have a clue how to. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. While connect to WiFi, Tap I’m ready. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. No setup fee. 0 Kudos. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Reply. Add a Comment. Tap Order a WiFi Booster if an option. Re: WiFi Pods order. • Tap Add a room, Tap the room you're in. on 01-05-2023 13:10. Tap Start the scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Apologies for the delay in responding. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. . . I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. If the Connect app is not working for you, wait here. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. QuickStart, set up and connections. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Tap Start the scan. Stream from Virgin Media. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Easy to set up, coverage has. Networking and WiFi. . While connect to WiFi, Tap I’m ready. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Inefficient, extremely poor designed process. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Use the VM connect app or give customer services a call. Scan complete, Tap continue. I had my broadband installed on Sat March 4th. This link will help. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The mesh wifi pods now come with a speed guarantee . We need to order a couple of pods as we have several areas of our house with no signal.